Shipping, Returns & Customer Service Contacts

Shipping

Shop Early Shipping Savings Ends November 15!
Finish your holiday gifting list faster with The Bookworm’s shop early promotion. 

  • Nebraska & Iowa: $5.95 flat rate shipping on any purchase
  • Continental U.S.: $6.95 flat rate shipping for purchases over $100
  • Gift certificates ship for free!

Offer fine print: Applies to in-stock merchandise only for orders placed by November 15. The flat rate shipping charge is applied per address and per shipment. The total purchase is calculated for each shipping address after discounts are applied and before sales tax is applied. Sending to more than 1 address? - the flat rate and applicable minimum purchase applies to each additional address. Gift certificates ship for free by U.S. First Class mail when purchased without physical product. No checkout code is required as The Bookworm will update the shipping charge at time of order shipment. 

In-store Pick-up
In-store pick-up is available for phone and online orders (please select In-store Pick-up at checkout).  The Bookworm will notify you by phone/email once your order is ready for pick-up. Upon your arrival at The Bookworm please check-in with our front counter booksellers to pick-up your order.

Curbside Pick-up
Curbside pick-up is available for phone and online orders (please select Curbside Pick-up at checkout).  The Bookworm will notify you by phone/email once your order is ready for pick-up. Upon your arrival at The Bookworm please call us and share your name along with your car’s make/model/color and location so we can bring the order directly to you curbside.

Worldwide Shipping
We ship everywhere! The Bookworm will ship your purchases within the U.S. using UPS Ground or U.S. Postal Service Priority Mail depending on which is more economical. The shipping cost will be displayed during checkout. Shipments are insured for the value of the items being shipped and tracking will be provided with a valid email address. Shipments to post office box numbers and prisons must be sent Priority Mail via the U.S. Postal Service. Shipments outside the U.S. will be shipped using UPS air service, with shipping costs and customs duties, if any, charged to the purchaser's UPS account number.

Gift Certificates Ship for Free
Gift certificates ship for free by U.S. First Class mail when purchased without physical product.

Returns

Returns must be made within 14 days of purchase or shipment date. Returned items must be in a saleable condition. DVDs and CDs can be returned only if defective and will be only be exchanged for the same item. Gift certificates cannot be returned or redeemed for cash or credit. Return shipping is the responsibility of the customer and we suggest a trackable method of shipping. Please contact The Bookworm for an advance return authorization so we can make sure your return is properly routed and received. 

Inquiries

For order inquiries: orders@bookwormomaha.com

For general inquiries, including book fairs, book clubs, author signings, marketing/events: info@bookwormomaha.com 

For Wiggleworm (children's) inquiries, excluding previously placed online orders: childrens@bookwormomaha.com 

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